Refund policy
At MOD Complete, we want you to be completely satisfied with your purchase. If you are not satisfied with your item, we offer a hassle-free return policy to ensure your peace of mind.
Returns within 30 Days
We accept returns within 30 days of the date you received your item. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Covered Return Shipping Costs
We understand that returning items can sometimes be a hassle. That's why we cover any return shipping costs that may be incurred. Our goal is to make the return process as seamless as possible for you.
No Restocking Fee
At MOD Complete, we believe in transparency and fairness. That's why we do not charge any restocking fees. You can return your item without worrying about any additional costs.
We Have You Covered
Your satisfaction is our priority. If you have any issues with your purchase, please contact our customer service team at purchasing@orelko.com or text us at INSERT PHONE NUMBER. We are here to assist you and ensure that you have a positive shopping experience with us.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team to inform them of your intent to return the item.
- Pack the item securely in the original packaging, if possible.
- Ship the item to the address provided by our customer service team.
Once we receive your returned item, we will inspect it and process your refund or exchange. Please allow 5-7 business days for the refund to be credited to your original payment method.
Thank you for shopping with MOD Complete. We appreciate your business and strive to provide the best customer service possible. If you have any further questions about our return policy, feel free to reach out to us.